Shipping policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with Legacy 5 / Violet Sky.

We are committed to providing quality products and a smooth shopping experience. Because our products are fulfilled by multiple trusted manufacturing and fulfillment partners, shipping times and packaging may vary depending on the items purchased.

By placing an order with Legacy 5 / Violet Sky, you agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received.

Business days are Monday through Friday and exclude weekends and major holidays.

Please note that processing time is separate from shipping time.

During holidays, major sales events, or periods of high order volume, processing times may be slightly longer.

Order Confirmation

After your order is placed, you will receive an email confirming that we have received your order.

Once your order has been processed and shipped, you will receive a separate shipping confirmation email that includes tracking information, when available.

Shipping Times

Estimated delivery times vary depending on the supplier, product, destination, and shipping carrier.

Typical delivery estimates are:

  • United States: 5–15 business days
  • Canada: 7–20 business days
  • International: 10–30 business days (where available)

These timeframes are estimates only and are not guaranteed.

Actual delivery times may vary due to weather, carrier delays, customs processing, holidays, or other factors beyond our control.

Multiple Shipments

Legacy 5 / Violet Sky partners with multiple fulfillment centers.

As a result:

  • Items ordered together may ship separately.
  • Packages may arrive on different days.
  • Products may arrive from different warehouse locations.
  • You may receive multiple tracking numbers for a single order.

This is completely normal and helps us ship your items as quickly as possible.

Shipping Carriers

Orders may be shipped using various carriers, including but not limited to:

  • USPS
  • UPS
  • FedEx
  • DHL
  • YunExpress
  • Other regional carriers

Carrier selection is determined by our fulfillment partners based on destination and availability.

Tracking Information

Tracking information is provided whenever available.

Please allow 24–72 hours after shipment for tracking information to become active.

If you have not received tracking information within several business days after receiving your shipping confirmation, please contact us.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before placing your order.

Once an order has entered processing, address changes may not be possible.

If an address correction is available through the carrier or fulfillment partner, additional fees may apply.

Undeliverable or Returned Packages

If an order is returned because of:

  • An incorrect or incomplete shipping address,
  • Failure to claim the package,
  • Refused delivery, or
  • Other customer-related delivery issues,

the customer may be responsible for any additional shipping charges, return shipping fees, or other costs assessed by the shipping carrier or fulfillment partner before reshipment or refund.

Delayed Deliveries

While we strive to meet estimated delivery times, delays occasionally occur.

Legacy 5 / Violet Sky is not responsible for shipping delays caused by:

  • Weather
  • Natural disasters
  • Carrier delays
  • Customs inspections
  • Labor strikes
  • Transportation disruptions
  • High shipping volume
  • Events beyond our reasonable control

We appreciate your patience if these situations arise.

Lost Packages

If your tracking information indicates your package is still in transit but appears delayed, please contact us.

We will work with the shipping carrier and our fulfillment partner to investigate the shipment.

Shipping investigations may require additional time depending on the carrier.

Delivered but Not Received

If tracking indicates your package has been delivered but you cannot locate it:

Please:

  • Check around your property.
  • Verify the shipping address on your order.
  • Check with household members or neighbors.
  • Contact your local post office or shipping carrier.

If you still cannot locate your package, contact us and we will do our best to assist.

Damaged Packages

If your order arrives damaged:

Please contact us within 7 days of delivery.

Include:

  • Your order number.
  • Photos of the damaged item.
  • Photos of the packaging.
  • Photos of the shipping label.

We will work with our fulfillment partner to resolve the issue as quickly as possible.

International Orders

International customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other government-imposed charges

These fees are determined by the destination country and are not included in our product or shipping prices unless otherwise stated.

Shipping Restrictions

Certain products may not be available for shipment to every country or region due to supplier limitations, carrier restrictions, or local regulations.

If an order cannot be fulfilled, we will notify you promptly and issue a refund if necessary.

Sustainability

Whenever possible, our fulfillment partners use shipping methods and packaging designed to reduce waste while protecting your products during transit.

Because items may ship from different suppliers, packaging may vary between orders.

Questions About Your Order

If you have any questions regarding your shipment, tracking information, or delivery, please contact us.

Legacy 5 / Violet Sky

📧 Email: shoplegacyfive@gmail.com

Please include your order number so we can assist you as quickly as possible.