Refund policy
Return & Refund Policy
Effective Date: July 10, 2026
Thank you for shopping with Legacy 5 / Violet Sky.
We value every customer and want you to shop with confidence. Because we partner with multiple trusted manufacturers and fulfillment centers, our return process differs slightly from traditional retail stores. Please read this policy carefully before requesting a return.
By placing an order through our website or any of our authorized sales channels, including Shopify and TikTok Shop, you agree to the terms outlined below.
Return Eligibility
We accept return requests within 30 days of the date your order is marked as delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags and packaging whenever possible.
- Be free from stains, odors, pet hair, smoke, makeup, or other signs of use.
- Not be listed as Final Sale or Non-Returnable.
Items that do not meet these requirements may not be eligible for a refund.
Return Authorization Required
All returns require prior authorization.
Please do not return any item without first receiving approval from Legacy 5 / Violet Sky.
To request a return:
- Submit a return request through your customer account or contact our customer support.
- Include your order number and the reason for your return.
- Wait for approval and return instructions.
If your return is approved, we will provide the correct return address and any additional instructions.
Returns sent without authorization may be refused or may not qualify for a refund.
Multiple Fulfillment Partners
Legacy 5 / Violet Sky partners with multiple manufacturers and fulfillment centers.
Because of this:
- Products purchased in the same order may ship separately.
- Items may arrive on different days.
- Orders may originate from different warehouse locations.
- If a return is approved, different items from the same order may need to be returned to different fulfillment warehouses.
Please do not return items to the address shown on the original package or any business address listed on our website unless specifically instructed to do so.
The correct return address will be provided after your return request has been approved.
Return Shipping Costs
Unless otherwise required by law, customers are responsible for all return shipping costs for approved returns.
Legacy 5 / Violet Sky will cover return shipping only when:
- The wrong item was shipped.
- The item arrived damaged.
- The item arrived defective.
- The error was caused by Legacy 5 / Violet Sky or one of our fulfillment partners.
We recommend using a shipping service that provides tracking and insurance, as we cannot be responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
Please provide:
- Your order number.
- A brief description of the issue.
- Clear photographs of:
- The item.
- The shipping label.
- The packaging.
- The damage or defect.
Once reviewed, we will work with our fulfillment partner to resolve the issue as quickly as possible.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be issued to your original payment method.
- Processing times vary by financial institution, but most refunds appear within 5–10 business days.
Original shipping charges are not refundable unless the return is due to our error or a defective product.
If a returned item is received in a condition that does not meet our return requirements, a full or partial refund may be denied where permitted by law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color, or item, please place a new order after your return has been approved.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale items
- Clearance items
- Personalized or custom-made products
- Gift cards
- Digital products
- Items marked "Non-Returnable"
- Items showing signs of wear or use
- Washed or altered items
- Items damaged after delivery
- Any item returned without prior authorization
Order Cancellations
Orders may be canceled only if they have not yet entered processing with one of our fulfillment partners.
Once an order has entered processing or has shipped, it cannot be canceled.
If cancellation is available, refunds will be issued to the original payment method.
Refused Deliveries & Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address.
If a package is returned due to:
- An incorrect or incomplete address provided by the customer,
- A refused delivery, or
- Failure to collect the package,
any shipping charges, return shipping fees, or costs assessed by the fulfillment partner may be deducted from any eligible refund.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Legacy 5 / Violet Sky is not responsible for lost or stolen packages.
If you believe your package has been lost or stolen, please contact the shipping carrier directly. We will gladly assist by providing tracking information or documentation needed to support your claim.
Chargebacks & Payment Disputes
If you experience any issue with your order, we encourage you to contact us first so we have the opportunity to resolve the matter.
Most concerns can be resolved quickly without the need for a payment dispute.
Fraud Prevention
For the protection of both our customers and our business, Legacy 5 / Violet Sky reserves the right to deny returns or refunds in cases of suspected fraud, abuse of our return policy, excessive return activity, or violations of these terms, where permitted by applicable law.
Policy Updates
Legacy 5 / Violet Sky reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will apply to orders placed after the updated policy becomes effective.
Contact Us
If you have any questions regarding your order, returns, or refunds, we're happy to help.
Legacy 5 / Violet Sky
📧 Email: shoplegacyfive@gmail.com
Please include your order number in all correspondence so we can assist you as quickly as possible.